We want you to love our products and enjoy your shopping experience with us.
REFUND AND EXCHANGE POLICY AND INSTRUCTIONS:
All transactions performed on bettina.com.gr agree with both the International, European and National legal frameworks which refer to matters such as electronic commerce. Transactions are also carried according to Consumer Data Protection laws (Ν. 2251/1994), which refer to matters such as remote sales. If you change your mind about the products you have purchased from us, we will refund the purchase price or exchange those products in the country in which they were purchased, subject to the following conditions :
Items must be returned within 14 days of purchase with the original receipt or other proof of purchase.
You must provide your name and address.
The returned items must be unworn, unwashed, or otherwise unused with original tags/labels attached.
If you request a refund, the purchase price (excluding delivery charges for all countries apart from Greece) will be refunded to you using the original payment method once we have received the returned item back and confirmed that it meets conditions 1-3 above. If you are not based in Greece you are responsible for any costs associated with returning the item to us including any currency conversion costs.
FAULTY ITEMS RETURNS:
If an item is faulty, wrongly described or different from the sample shown then we will meet our legal obligations which may include refunding the purchase price and delivery charges, or providing a replacement product, provided the item is returned within 14 days with proof of purchase.
If you live in Greece and you wish to return or exchange an item purchased please contact our customer care team in store and we will give you our ACS code to make the shipment of the product back to us for FREE. If you live outside Greece then only the value of the product is refundable and you will be charged by us for the shipping cost. You are also responsible for the cost and the safe return of the purchased product (within 14 days from purchase) to us in order to be refunded.
CUSTOM DUTIES & TAXES:
You should be aware that, if you are buying goods online, you may have to pay customs duty, depending on the country that you are buying the goods from.
If you live in a different continent than Europe there may be duties and/or customs taxes applied to your order by your local government when delivery is made, or billed to you afterwards.
We are not liable for these charges, and they unfortunately can not be reimbursed or refunded by Bettina.
If you are unsure of the charges and whether you will be affected, please contact your local customs office to find out more information!